Help and support

Find clear answers to your questions about our handmade soy wax melts, scented candles, order options, and reliable UK delivery.

Frequently asked questions

At Wax melts and More, we hand-pour our products with high quality ingredients and care. Browse our answers below to learn more about our wax types, burner advice, and order policies.

What kind of wax do you use?

We handcraft our melts and candles using 100% natural soy wax. Soy wax provides a clean, even burn and holds exceptional fragrance throw without unwanted soot.

Can I order more or place bulk orders?

Yes, you can order additional quantities directly through our shop. If you require larger volumes for events, gifts, or wholesale enquiries, please get in touch with us.

Are your products pet-friendly?

Our soy wax melts and candles are formulated to be pet-friendly. However, because animals can have sensitivities to specific scents, we always recommend keeping burners out of reach and checking ingredient notes if your pet has particular allergies.

What type of burner should I use?

We strongly recommend using an electric wax melt burner. Electric warmers provide consistent, safe, and controlled heat, helping your long-lasting scents release smoothly and effectively.

How long will delivery take across the UK?

Orders are dispatched promptly from our workshop. Standard delivery within the United Kingdom typically takes between 2 to 4 working days after dispatch.

What is your policy on damaged or faulty items?

If your package arrives damaged, simply take a clear photograph of the damage, contact us, and return the item. We will gladly send out an immediate replacement.

Ready to fill your home with fragrance?

Explore our handcrafted soy wax melts and luxury candles to discover long-lasting scents made for every room.